MONTREAL, March 28, 2024 – Oral Science confirms its EMS shoppers will proceed to obtain assist relating to integration and upkeep instantly by way of EMS going ahead. In actual fact, as of March 8 2024, EMS requires that every one dental places of work who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products by way of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or issues, and electronic mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can’t proceed providing service on EMS products bought by way of the corporate. Nevertheless, Oral Science’s stock of EMS products will stay accessible to buy till full clearance.
« 4 years in the past, Oral Science led the trade by way of our partnership with EMS. At this time, we sincerely remorse that EMS ended the connection with us. We perceive the irritation you might expertise surrounding this case. Our Dental Hygiene Specialist Workforce is wanting ahead to the continued partnership with main and progressive Canadian dental places of work », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share issues relating to these circumstances, please contact Daniel Ménard instantly at d.menard@oralscience.com
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